You’ve Got My Word…

When people are encountered with a new product they are often weary to make a decision to buy it. A way to overcome this is to remove the possible risk of making the purchase. The way to do this is with a guarantee.

How long should you make the guarantee? That depends on the nature of your product. For physical items you have to figure out what the expected life is, and take it from there. You don’t want people returning items just because the item’s time is due. For electronically delivered items, such as eBooks, a longer guarantee offers several benefits. A one year guarantee hard to beat for these reasons:

1. It removes the perceived risk of buying. The person reading the guarantee may even be thinking, “Ha! I’ll just use it for a year, then ask for my money back”. Which brings us to…

2. The buyer may intend to return the item, sight unseen, but thinking they can always return it later. However, after some time they forget about it. This tip will help take care of those who planned on asking for a refund even before making the purchase.

3. Less competition. Few people use a one year guarantee, so you will stand above and beyond them.

Guarantees can be conditional or unconditional. For simplicity’s sake, an unconditional guarantee is recommended. All that means is you will refund a buyer’s money with no questions asked. The conditional guarantee can be effective in some cases, though. A common condition for information products is that the person has to prove that they failed – AFTER applying the information.

Regardless, of the terms of a guarantee, they can make a big difference in the number of sales. Keep them simple enough to understand, but don’t get too hung up in the details.

Above all else, be sure to honor any guarantees you give. If you don’t, you have lost a customer for life. If you do honor them, and do it professionally and courteously, then you just may have made a customer for life.

For example, the ProHotList Forum offers a guarnetee on the membership. Yes, people may take advantage of that from time to time, but that’s okay. What counts is that I can stand behind anything I offer. Check it out now to get tips on the hottest niche marketing, IM advice, money-making techniques, and other member’s only benefits.